What the patient experience looks like without it
The patient experience breaks down between appointments.
A simple question shouldn't take three calls to answer
Patients call with a question. They get voicemail. They call back. They explain themselves again to someone new. The tools clinics run on weren't built to close that loop.
The prep email got buried before they even read it.
Instructions, forms, and prep information get sent but land in an inbox, get buried, and never make it to the patient before their visit. They arrive unprepared.
The two-week wait feels like being left alone.
No updates. No check-ins. Patients are navigating the most anxious stretch of their journey with nothing to hold onto. The silence is the experience, and it stays with them.
01 · Patient tools
Patients manage their own journey in the app.
Booking, intake, consents, check-in, and results are all available in the app. Every action the patient takes updates the chart in real time. Staff see it instantly. No duplicate entry, no follow-up call needed.
Book, cancel, or reschedule appointments without calling the clinic
Intake forms, consents, and IVF calendar with cycle milestones and medication videos completed before arrival
Lab results, cycle updates, and mobile check-in all handled in the app
02 · Communication and care team messaging
Every message in one place. Nothing lost.
Secure messaging, push notifications, result discussions, and two-week wait check-ins all happen inside the app and land directly in the patient's chart. The care team sees the full conversation in context.
Secure messaging, consent forms, and document uploads logged directly to the chart
Two-week wait check-ins, result alerts, and reminders sent automatically
50% fewer inbound calls to the front desk, based on a live fertility network
03 · Billing, payments, and cryo storage
Financial clarity from first estimate to final invoice.
Patients view itemized invoices, pay in the app, and manage cryo storage without involving the billing team. Renewals happen automatically. Revenue is captured without anyone chasing it.
Itemized invoices and payment history visible in the app
Apple Pay, Google Pay, card, and wire payment options
Cryo storage subscriptions with automated renewals. Patients update payment methods themselves without staff involvement
WHAT MAKES BLOOMIC PATIENT CONCIERGE DIFFERENT
Every feature built around the patient experience.
Most patient portals were built for convenience. Bloomic Patient Concierge was built for the emotional reality of fertility care. From booking to billing, every feature has a dedicated, connected workflow.
Patient Tools
Appointment Booking
Patients book, cancel, or reschedule directly in the app. No hold music. No front desk needed.
Patient Tools
Results & Instructions
Lab results, medications, and care instructions sent directly to the patient's phone in real time.
Billing & Payments
Invoicing & Payment History
Clear, itemized invoices available. Patients see what they owe and why.
Communication
Push Notifications & Reminders
Cycle updates and reminders sent automatically. Patients stay informed without calling.
Communication
Secure Messsages
Patients message their care team through the app. Every conversation is logged and visible in the chart.
Patient Tools
Digital Intake & Consents
Forms and consents completed before the visit. The chart is ready when the patient arrives.
Cryo Storage
Easy Cryo Renewals
Patients enable automatic renewals in the app. Consistent revenue for the clinic, zero admin.
Patient Tools
Mobile Check-In
Patients check in from their phone on arrival. The front desk knows they're there instantly.
Billing & Payments
Flexible Payment Options
Apple Pay, Google Pay, and wire transfer all supported in one place. No phone required.
Pairs with
The other two products that complete the platform.
Bloomic AI
Add AI agents to the clinical record
Documentation, follow-up, and triage handled by AI agents that work inside Bloomic Core. Physicians review instead of type. Coordinators focus on patients instead of inboxes.
BLOOMIC CORE
The clinical record Bloomic AI works inside
Bloomic AI is built to run inside Bloomic Core. Together, they connect clinical documentation, operations, billing, and AI in one place.